ServiceCare - FAQs

ServiceCare - FAQs

FAQs

Appliance Protection Program

1. What is the ServiceCare Appliance Repair Program?

2. How do I enroll in the ServiceCare Appliance Repair Program?

3. How do I set an appointment for service?

4. How do I cancel ServiceCare enrollment?

5. If I move, can I transfer my ServiceCare Appliance Repair Program?

6. How will I be billed for the ServiceCare Appliance Repair Program?

7. Who do I call if I have questions about the ServiceCare charges that appear on my energy bill?

8. Can I cover other appliances than my washer, dryer, range, refrigerator, and water heater?

9. What if the appliance repair I need is not covered by the ServiceCare Appliance Repair Program?

10. What if I need emergency appliance repair service?

11. Am I eligible for a discount if I sign up for the ServiceCare Appliance Repair Program and the ServiceCare HVAC Repair Program?

12. I would like to make a compliment or complain about the service I received. Who do I contact?

13. Am I eligible for any kind of reward for making referrals about ServiceCare to my friends or family?

ServiceCare HVAC Repair Program

1. What is the ServiceCare HVAC Repair Program?

2. How do I sign up for ServiceCare HVAC Repair Program?

3. Why doesn’t the ServiceCare HVAC Repair Program appear as an option when I try to sign up for it online?

4. What is the total cost for the ServiceCare HVAC Repair Program?

5. Are all parts and repairs for my HVAC system covered by the ServiceCare HVAC Repair Program?

6. How is the ServiceCare HVAC Repair Program billed?

7. Who do I call if I have questions about the ServiceCare HVAC charges on my SCE&G bill?

8. Can I cancel the ServiceCare HVAC Repair Program anytime?

9. If I move, can I transfer my ServiceCare HVAC Repair Program?

10. How do I schedule an HVAC repair?

11. Why should I sign up for the ServiceCare HVAC Repair Program if my HVAC system is still under warranty?

12. Am I eligible to sign up for the ServiceCare HVAC Repair Program if my HVAC unit currently has problems?

13. What if the cost to repair my HVAC unit would be more than what it’s currently worth?

14. What happens if the problem ServiceCare repaired occurs again?

15. Am I eligible for any kind of reward for making referrals about ServiceCare to my friends or family?

ServiceCare Appliance Repair Now

1. Can I call ServiceCare Appliance Repair Now for an appliance repair even if I have the ServiceCare Appliance Protection Program?

2. Do I need to enroll in or sign up for ServiceCare Appliance Repair Now?

3. Can I call ServiceCare Appliance Repair Now for an appliance repair even if I do not have the ServiceCare Appliance Protection Program?

4. Why would I want to pay for the ServiceCare Appliance Protection Program when I don’t have to be a member to have my appliance repaired?

5. Can I call for a repair any time?

6. If I need an emergency repair, can ServiceCare provide it?

7. I would like to make a compliment or complain about the service I received. Who do I contact?

ServiceCare Web Site

1. I have a question or comment about the ServiceCare Web site.



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